Privacy Policy - ETRS Michigan

Effective date: November 2, 2025

This Privacy Policy explains how ETRS Michigan (“ETRS,” “we,” “our,” or “us”) collects, uses, shares, and safeguards information when you use etrsmichigan.com (the “Site”), submit referral or registration forms, enroll in programs, contact us, or otherwise interact with us. ETRS of Michigan (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including information collected through our website and SMS communications.

Audience and scope. The Site and our services are intended primarily for individuals and organizations in Michigan. This Policy is governed by Michigan law and applicable U.S. federal law. It does not create rights under other U.S. state privacy statutes or under EEA/UK law.

• How to contact us.

Email: info@etrsmichigan.com

Phone: (800) 213-ETRS; Wayne County 734-462-3096; Oakland County 248-399-2600

Mailing addresses (administrative):

• 38099 Schoolcraft Rd., Suite 127, Livonia, MI 48150
• 502 S. Main Street, Suite 1, Clawson, MI 48017

 

1) Information We Collect

We may collect the following types of personal information:

• Name, phone number, email address, and other contact details
• Information you provide when scheduling classes or communicating with us
• Records of your communication preferences (including SMS consent)

1. a) Information you provide directly

• Referral details submitted by probation officers/agents or courts (e.g., agent name, client name, date of birth, MDOC client number, offense, contact information, and any uploaded documents).
• Program registration details (e.g., name, date of birth, case/court information, MDOC/private status and MDOC number, probation officer, case number, email, phone, mailing address, BAC if applicable, prior‑offense information) and selected class dates.
• Communications you send us by email, phone, mail, or web forms (e.g., questions, scheduling, rescheduling, refund requests).

1. b) Payment information

• If you pay online, payments are processed by a third‑party payment processor. We receive confirmation details (e.g., payment status, amount, transaction ID) but do not store full credit/debit card numbers.

1. c) Automatically collected data

• When you visit the Site, we (and service providers) may automatically collect technical data such as IP address, device and browser type, pages viewed, time on site, referring/exit pages, and general location derived from IP. We use cookies and similar technologies to operate the Site, understand usage, and improve services (see Cookies).

 

2) How We Use Information

• Provide services you request (screenings/assessments, classes, treatment and relapse‑prevention programming, scheduling, attendance, progress reporting where applicable).
• Process registrations and payments for programs.
• Facilitate court/MDOC referrals and communicate with referring officers/agents and clients.
• Communicate with you about class logistics, billing, policy updates, and support.
• Comply with law and court orders and maintain required records.
• Operate, secure, and improve the Site, including analytics, troubleshooting, and preventing fraud or abuse.
• Administer refund/rescheduling requests consistent with our posted policies.
• Provide and manage classes and services
• Communicate important scheduling or program updates
• Respond to inquiries and provide customer support
• Maintain compliance with court or probation requirements (where applicable)

 

3) Program Confidentiality and Sensitive Information

Some services involve information related to substance use or other sensitive matters. Where applicable, certain records associated with substance use disorder diagnosis, treatment, or referral may be subject to additional federal confidentiality protections under 42 C.F.R. Part 2. When those rules apply, we handle such information in compliance with those requirements, which generally restrict disclosure without specific written consent or a qualifying court order, among other safeguards.

 

4) How We Share Information

• Service providers/processors that help us operate the Site and deliver services (hosting, payment processing, communications, scheduling, virtual class platforms, data security, and analytics) under confidentiality and use restrictions.
• Courts, probation officers/agents, and corrections agencies as required or authorized to manage referrals, attendance, and progress reporting.
• Law enforcement or government authorities when required by law or court order.
• Professional advisors (e.g., attorneys, auditors) under confidentiality.

We do not sell personal information.

We do not sell or rent your personal information.
We may share information only with:

• Authorized staff, instructors, or service providers assisting with your program
• Government or court agencies only when legally required

SMS consent is not shared with third parties.

5) Your Privacy Choices

You may opt out of SMS or email communications at any time by replying “STOP” or contacting us directly.

 

6) Data Retention

We retain information as needed to provide services; meet legal, regulatory, and contractual obligations (including court/agency recordkeeping); resolve disputes; and maintain business records. Retention periods vary by record type and applicable law.

 

7) Cookies and Analytics

We use essential cookies for Site functionality and may use analytics cookies to understand aggregate usage and improve services. You can control cookies through your browser settings; disabling certain cookies may limit Site functionality.

 

8) Your Choices and Requests

You may request access, correction, or deletion of your information by emailing info@etrsmichigan.com or calling (800) 213‑ETRS. We will verify requests and respond as required by Michigan and applicable U.S. federal law, subject to permitted exceptions (for example, records we must retain for legal, compliance, or court‑related purposes).

 

9) Children’s Privacy

Our programs and Site are intended for adults. We do not knowingly collect personal information from children under 13 without appropriate consent as required by law.

 

10) Security

We use reasonable administrative and technical safeguards to protect your information from unauthorized access or disclosure. We implement administrative, technical, and physical safeguards designed to protect personal information (e.g., role‑based access controls, encryption in transit where applicable, staff training, vendor due diligence). No method of transmission or storage is 100% secure; we maintain and improve our protections over time.

 

11) Third‑Party Links and Social Media

The Site may link to third‑party sites or services that operate independently of ETRS and have their own privacy practices. Review their policies before providing information.

 

12) Changes to This Policy

We may update this Policy from time to time. The “Effective date” above reflects the latest version. Material changes will be posted on the Site; continued use after an update signifies acceptance of the revised Policy.

 

13) Contact Us

Questions or requests about this Policy or your information: info@etrsmichigan.com or (800) 213‑ETRS. Mailing addresses listed above.

 

14) Governing Law

This Policy and any disputes relating to it are governed by the laws of the State of Michigan and applicable U.S. federal law, without regard to conflict‑of‑law rules.